I am a very dissatisfied and disgusted customer of AlphaTel
and I want to bring to your notice the pathetic service that they are providing
to their mobile customers. I have 2 post-paid mobile nos. on my name for last
4-5 years. I have been chasing them for 2 issues -
1. Correction of
billing address: In March 2011, I submitted my new residential address
details to AlphaTel Outlet at Jagat Farms, Greater Noida. Since then I have
been chasing AlphaTel customer care from bottom to top and even after 7 months
my request is still unresolved. Every month bill is sent to my old address.
Although, my new address has been updated in their records, but God knows what
is the problem in selecting it as my billing address. Same problem lies with
both the accounts.
2. Poor network connectivity
and roaming in home network: I live in AWHO, Greater Noida and AlphaTel's
network is the poorest in this region. Moreover, there is a peculiar problem of
receiving SMS from AlphaTel which welcomes me to either Haryana, UP-West or
UP-East. After this all incoming/outgoing calls are treated as roaming. I
usually restart my phone after I receive this SMS.
Despite innumerable requests and complains AlphaTel Customer
Care has not resolved my problems. In fact all the AlphaTel users in my
neighborhood complains of the same network problem.
I am reporting these issues to after remaining hopeless of
any resolution from AlphaTel.
B. Bhattacharya
Greater Noida.
